Accessibility
Accessibility Statement
Last updated · April 2026
TrustScans is a tool built to help other teams measure and improve web accessibility. We hold ourselves to the same bar we help our customers reach.
Our target conformance level
We aim for the TrustScans website and application to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. This is the standard adopted by most modern accessibility regulations, and the same one we scan our customers’ sites against.
How we measure
We test our own site and application the same way we test our customers’:
- Automated WCAG 2.2 scans on every meaningful release.
- Manual keyboard and screen-reader testing on new features before we ship them.
- Periodic reviews that cover areas automated checks cannot reach, such as cognitive accessibility and meaningful labels.
Known limitations
No site is ever perfectly accessible, and TrustScans is no exception. We continue to improve coverage in these areas:
- Some interactive charts and data visualizations rely on textual summaries, and we are working to improve keyboard parity on those surfaces.
- Third-party embedded content (for example, video providers or support widgets) may not always meet our internal bar.
We publicly track known issues and the releases that resolve them.
Formal complaint procedures
If you believe a U.S. public-sector entity is not meeting its ADA accessibility obligations, the U.S. Department of Justice accepts ADA complaints at civilrights.justice.gov. Complaint procedures for other jurisdictions vary — consult the appropriate regulatory body for your region.