UserWay changes the presentation layer. TrustScans helps you fix the code.
UserWay is best known for a widget added to your site with one line of JavaScript. It also sells monitoring and manual audits, which is where we overlap. TrustScans installs nothing: it reports what fails and why, and helps your team fix the source.
- Category
- Widget, plus monitoring and audits
- Facts checked
- Sources cited
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What UserWay is, in its own words
UserWay, owned by Level Access since March 2024 Source: UserWay, product facts, describes “AI-powered technology that automatically finds and fixes common issues with every page load” Source: UserWay. Its own product facts say “Organizations add a single line of JavaScript code to their website” and that “The Widget modifies the presentation layer of web pages” Source: UserWay, product facts.
UserWay is direct about the limits. The same page says the widget “cannot alter underlying source code,” and that “No automated accessibility tool can guarantee 100% ADA compliance or WCAG conformance” Source: UserWay, product facts. Visitors open the widget from an accessibility icon, which offers a menu of “30+ personalization tools” Source: UserWay, product facts.
UserWay also sells accessibility monitoring that scans for WCAG violations for developers to fix Source: UserWay, monitoring, and manual audits by its accessibility experts Source: UserWay, audits. Annual plans include its Litigation Support Program Source: UserWay, pricing.
Where we overlap
UserWay’s monitoring does a job close to ours: it scans your site and hands WCAG violations to your developers Source: UserWay, monitoring. We agree with UserWay that no automated tool can guarantee conformance Source: UserWay, product facts, and our reports say so too.
Where we part ways is the widget. UserWay’s headline product changes pages as they load Source: UserWay. TrustScans has no widget and never will; everything we produce is for your team to act on.
Our position
Where TrustScans is different
Nothing is installed on your site
TrustScans loads your public pages in a real browser from the outside, the way a visitor would. There is no snippet, no toolbar and no change to what your visitors receive. Your site changes only when your team changes it.
Fixes happen in your code, where they reach everyone
Every finding comes with plain-language guidance on why it matters and how to fix it, written for each rule we test. A fix in the source reaches every visitor, whatever browser or assistive technology they use.
Context, not just a verdict
Each finding names the WCAG success criterion, the pages it appears on, the element’s selector and HTML, and a highlighted screenshot for the first occurrences on each page. When the same markup fails on three or more pages we flag it as a likely shared component, so one fix can clear them all.
A score you can explain to anyone
The score counts confirmed WCAG failures only, and the method is explained in the app and in the PDF report. Items that need a person to judge, and best-practice recommendations, are kept in their own lists and never move the number.
Honest about what automation can find
We never tell you a scan makes a site compliant. The W3C’s guidance is that evaluation tools “can not determine accessibility, they can only assist in doing so” Source: W3C WAI. Our reports say what failed, what needs a human, and what we could not test.
Built for the people doing the fixing
Recurring scans, regression alerts on every plan, remediation progress, report views for executives, managers and developers, PDF and CSV exports, and an API and MCP server that lets a coding agent work through the queue. Marking an issue resolved never changes the score; only a new scan does.
The overlay question
UserWay states that its widget works on the presentation layer and “cannot alter underlying source code” Source: UserWay, product facts. Independent groups make the same distinction. The European Disability Forum and the International Association of Accessibility Professionals say overlays “do not constitute an acceptable alternative or a substitute for fixing the website itself” Source: EDF and IAAP, 2023, and the Overlay Fact Sheet lists UserWay among its examples of overlays Source: Overlay Fact Sheet.
In January 2024 an article in the National Federation of the Blind’s Braille Monitor asked UserWay, AudioEye and accessiBe to stop leading customers to believe “their accessibility widgets alone are the only way that true accessibility can be achieved” Source: Braille Monitor, Jan 2024.
TrustScans and UserWay, side by side
| Capability | UserWay | TrustScans |
|---|---|---|
| How it works | One line of JavaScript on your site loads the widget Source: UserWay, product facts. | Loads your public pages in a real browser from the outside, the way a visitor would. Nothing is installed on your site. |
| Changes what visitors receive | Yes. It modifies the presentation layer and offers a visitor menu of 30+ tools Source: UserWay, product facts. | No. Nothing is added to your site, and visitors get exactly what you publish. |
| Where fixes happen | In the presentation layer on each page load; it cannot alter source code Source: UserWay, product facts. | In your code, by your team or a coding agent, using the guidance written for each rule we test. We never apply fixes ourselves. |
| Scanning and monitoring | Accessibility monitoring for developers, and manual expert audits Source: UserWay, monitoring Source: UserWay, audits. | Full-site crawl up to your plan’s page limit, against WCAG 2.0, 2.1 or 2.2 at the level you choose, on demand or on a weekly or monthly schedule. |
| Stated limits | No automated tool can guarantee ADA compliance or WCAG conformance Source: UserWay, product facts. | Automated testing covers only part of WCAG. Reports never claim a site conforms, and items that need a person are listed separately. |
| Legal protection | Litigation Support Program on annual plans Source: UserWay, pricing. | None. TrustScans is not a law firm and sells no legal protection. |
| Published pricing | Published on its pricing page. We saw more than one set of plans there on the date we checked, so check the current page Source: UserWay, pricing. | Free plan; Basic $19/mo; Team $49/mo; Enterprise custom. |
The TrustScans column describes our own product. Plan availability is listed on the pricing page.
Questions
TrustScans vs UserWay: common questions
01Does UserWay fix my website’s code?
No, by its own account. UserWay says the widget modifies the presentation layer and “cannot alter underlying source code” Source: UserWay, product facts. Its monitoring and audits identify issues for your team to fix Source: UserWay, monitoring Source: UserWay, audits.
02Is UserWay’s monitoring the same as TrustScans?
Both scan your site and report WCAG violations for developers Source: UserWay, monitoring. TrustScans adds context for each finding (criterion, pages affected, selector, HTML, screenshots and fix guidance), a published scoring method, remediation tracking verified by re-scans, and an API and MCP server for coding agents.
03Can I use TrustScans and keep the UserWay widget?
Yes. TrustScans tests each page as a browser renders it, so any changes a script makes when our browser loads the page are part of what we test. The fixes that reach every visitor are the ones made in your code.
Sources
Where every claim on this page comes from
- 01
UserWay, product facts
UserWay: Information for AI assistants and LLMs (last updated 23 April 2026)Checked 26 September 2026.
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W3C WAI
W3C Web Accessibility Initiative: Selecting Web Accessibility Evaluation ToolsUpdated 13 May 2024. Checked 26 September 2026.
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EDF and IAAP, 2023
European Disability Forum and International Association of Accessibility Professionals: Joint statement on accessibility overlaysMay 2023. Checked 26 September 2026.
- 08
Overlay Fact Sheet
Overlay Fact Sheet (independent practitioners): Overlay Fact SheetChecked 26 September 2026.
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Braille Monitor, Jan 2024
National Federation of the Blind, Braille Monitor: Braille Monitor, January 2024January 2024. Checked 26 September 2026.
UserWay and other product names are trademarks of their respective owners, used here only to identify their products. TrustScans is not affiliated with or endorsed by them. Competitor details come from each vendor’s own public website and the third-party sources listed above, and were checked on 26 September 2026. Products and pricing change; check the vendor’s site for their current offer. Statements about what TrustScans does and why are our own position. TrustScans is not a law firm, and nothing here is legal advice.